Our Services

At Novus Support LLC, we don’t just provide a virtual assistant; we provide a structured administrative ecosystem designed by school leaders, for school leaders. Our model balances high-tech automation with high-touch professional service.

What we offer

Tailored to your Need

Half-Day Availability

  • 4 Hours of dedicated client-facing support during your school day.

  • 1-Hour Response: Guaranteed acknowledgment of all messages during your 4-hour window.

  • Immediate Response: Handling SMS, rapid-response emails, and active phone support during your busiest hours. 

Full-Day Availability

  • 8 Hours of real-time administrative coverage.

  • Immediate Response: Handling SMS, rapid-response emails, and active phone support throughout the entire school day.

  • 1-Hour Response: Guaranteed acknowledgment of all messages during your 4-hour window.

Our 30-Day Intensive Onboarding

We don't expect your systems to be perfect when we start. Every new partnership begins with a Systems & Compliance Manager leading a "heavy-lift" cleanup phase:

  • Phase 1 (Week 1-2): We audit your systems,  roster, standardize room naming, and build your automated enrolment funnels. 

  • Phase 2 (Week 3-4): Your dedicated VA shadows the manager to learn your school’s unique "voice" and specific local compliance needs.

  • Phase 3 (Steady State): Once systems are stable, your VA becomes your primary point of contact for daily maintenance, with our manager providing oversight for complex issues.


Ready to see the model in action? We maintain a strict 3:1 school-to-VA ratio to ensure quality never wavers. Contact us today to secure your school’s spot in our next onboarding cycle.

Additional and Standalone Services

The Time-Zone Advantage

Because our expert team works remotely, we turn the time difference into your greatest asset.

  • Overnight Cleanup: While your school is closed, we are active, organizing your inbox, updating student records, and cleaning up your Brightwheel data.

Ready for Day One: Every morning at 8:00 AM, your administrative "heavy lifting" is already finished, allowing you to focus on your staff and students.

Your brand Identity

  • Social Media Management: Consistent weekday posting to keep your community engaged.

  • Reputation Management: Monitoring and requesting reviews to keep your school at the top of local search results.

The Compliance Support

  • Deep Compliance Audit: A comprehensive review of all physical and digital documentation to identify missing state-required forms.

How can I contact you?

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

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